--- title: Is an invoice / documents included in the package? description: Invoices are emailed only – no papers in the package. Eco-friendly, simple, and easy to request again. --- [Skip to content](https://support.hofats.com/en/faq/dokumente-im-paket#main-content) - [English](https://support.hofats.com/en/faq/dokumente-im-paket) - [Deutsch](https://support.hofats.com/de/faq/dokumente-im-paket) - [Français](https://support.hofats.com/fr/faq/dokumente-im-paket) - [Nederlands](https://support.hofats.com/nl/faq/dokumente-im-paket) English Show submenu for translations [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new?hsLang=en) [![hoefats\_faq](https://support.hofats.com/hs-fs/hubfs/hoefats_faq.png?width=150&height=55&name=hoefats_faq.png)](https://support.hofats.com/en/faq?hsLang=en) - Answers by topics Show submenu for Answers by topics - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto) - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung) - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen) - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung) - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung) - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe) - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie) - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen) - [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen) - [höfats Online Shop](https://www.hofats.com/en) Open main navigation Close main navigation - Answers by topics Show submenu for Answers by topics - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto) - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung) - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen) - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung) - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung) - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe) - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie) - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen) - [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen) - [höfats Online Shop](https://www.hofats.com/en) - - [English](https://support.hofats.com/en/faq/dokumente-im-paket) - [Deutsch](https://support.hofats.com/de/faq/dokumente-im-paket) - [Français](https://support.hofats.com/fr/faq/dokumente-im-paket) - [Nederlands](https://support.hofats.com/nl/faq/dokumente-im-paket) English Show submenu for translations - [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new) Welcome to the höfats Service Center - There are no suggestions because the search field is empty. 1. [FAQ](https://support.hofats.com/en/faq?hsLang=en) 2. [Shipping & Delivery](https://support.hofats.com/en/faq/shipping-delivery?hsLang=en) # Is an invoice / documents included in the package? Your package contains only the products you ordered. The documents (order confirmation, invoice) were sent to you by email in advance. For environmental reasons, we consciously avoid printing order documents and invoices. If you need a document again, just contact us – we’ll be happy to help. - [Customer account](https://support.hofats.com/en/faq/customer-account?hsLang=en) - [Online Shop & Order](https://support.hofats.com/en/faq/online-shop-order?hsLang=en) - [Codes & Promotions](https://support.hofats.com/en/faq/codes-promotions?hsLang=en) - [Payment](https://support.hofats.com/en/faq/payment?hsLang=en) - [Shipping & Delivery](https://support.hofats.com/en/faq/shipping-delivery?hsLang=en) - [Product questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#main-content) - [General questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#general-questions) - [BEER BOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#beer-box) - [BOWL 57|70](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl-5770) - [BOWL](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl) - [CIRCLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#circle) - [CONE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cone) - [CRATE](https://support.hofats.com/en/faq/product-questions?hsLang=en#crate) - [CUBE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cube) - [DIGI DETOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#digi-detox) - [ELLIPSE](https://support.hofats.com/en/faq/product-questions?hsLang=en#ellipse) - [FIRE KITCHEN](https://support.hofats.com/en/faq/product-questions?hsLang=en#fire-kitchen) - [GRAVITY CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#gravity-candle) - [VOUCHERS](https://support.hofats.com/en/faq/product-questions?hsLang=en#vouchers) - [HENRY METAL](https://support.hofats.com/en/faq/product-questions?hsLang=en#henry-metal) - [JOHNNY CATCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#johnny-catch) - [MERCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#merch) - [MOON](https://support.hofats.com/en/faq/product-questions?hsLang=en#moon) - [OVAL CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#oval-candle) - [SPIN 900|1200|1500](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90012001500) - [SPIN 90|120](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90120) - [SQUARE CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#square-candle) - [TOOLS](https://support.hofats.com/en/faq/product-questions?hsLang=en#tools) - [TRIPLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#triple) - [Returns](https://support.hofats.com/en/faq/returns?hsLang=en) - [Complaint & Warranty](https://support.hofats.com/en/faq/complaint-warranty?hsLang=en) - [Partner & Business inquiries](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#main-content) - [POS Digital Screens](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#pos-digital-screens) - [become retailer](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#become-retailer) - FURTHER INFORMATION - [Imprint](https://hofats.com/en/More-info/Imprint/) - [Privacy](https://hofats.com/en/More-info/Privacy/) - [GTC](https://hofats.com/en/More-info/GTC/) - CONTACT - [Contact info](https://hofats.com/en/Contact/Contact-info/) - [Contact form](https://support.hofats.com/en/faq/kb-tickets/new) - [Complaint form](https://support.hofats.com/en/faq/complaint-form) - ABOUT HÖFATS - [Team](https://hofats.com/UEber-hoefats/Team/) - [Awards](https://hofats.com/en/About-hoefats/Awards/) - [Jobs](https://hofats.com/en/About-hoefats/Jobs/) - [Online shop](https://www.hofats.com/en/) [![hoefats\_schriftzug\_weiss](https://support.hofats.com/hs-fs/hubfs/hoefats_schriftzug_weiss.png?width=100&height=40&name=hoefats_schriftzug_weiss.png "hoefats_schriftzug_weiss")](https://www.hofats.com) höfats GmbH | Albert-Einstein-Str. 6 | D-87437 Kempten Copyright © 2025, höfats GmbH