Why didn’t I receive an order confirmation after placing my order?

First, please check whether our email may have ended up in your spam folder. If you can’t find it there either, please contact us directly.

It’s possible that there was a typo in your email address, preventing our messages from reaching you. We’ll check this together, correct it if needed, and resend your confirmation.

If your order was marked as invalid, it won’t be processed further. In that case, please place a new order directly in the höfats online shop.