--- title: Why didn’t I receive an order confirmation after placing my order? description: Didn’t get an order confirmation? Check spam, verify your email, or reorder in the höfats online shop if needed. --- [Skip to content](https://support.hofats.com/en/faq/keine-auftragsbestaetigung-erhalten#main-content) - [English](https://support.hofats.com/en/faq/keine-auftragsbestaetigung-erhalten) - [Deutsch](https://support.hofats.com/de/faq/keine-auftragsbestaetigung-erhalten) - [Français](https://support.hofats.com/fr/faq/keine-auftragsbestaetigung-erhalten) - [Nederlands](https://support.hofats.com/nl/faq/keine-auftragsbestaetigung-erhalten) English Show submenu for translations [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new?hsLang=en) [![hoefats\_faq](https://support.hofats.com/hs-fs/hubfs/hoefats_faq.png?width=150&height=55&name=hoefats_faq.png)](https://support.hofats.com/en/faq?hsLang=en) - Answers by topics Show submenu for Answers by topics - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto) - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung) - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen) - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung) - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung) - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe) - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie) - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen) - [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen) - [höfats Online Shop](https://www.hofats.com/en) Open main navigation Close main navigation - Answers by topics Show submenu for Answers by topics - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto) - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung) - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen) - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung) - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung) - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe) - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie) - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen) - [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen) - [höfats Online Shop](https://www.hofats.com/en) - - [English](https://support.hofats.com/en/faq/keine-auftragsbestaetigung-erhalten) - [Deutsch](https://support.hofats.com/de/faq/keine-auftragsbestaetigung-erhalten) - [Français](https://support.hofats.com/fr/faq/keine-auftragsbestaetigung-erhalten) - [Nederlands](https://support.hofats.com/nl/faq/keine-auftragsbestaetigung-erhalten) English Show submenu for translations - [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new) Welcome to the höfats Service Center - There are no suggestions because the search field is empty. 1. [FAQ](https://support.hofats.com/en/faq?hsLang=en) 2. [Online Shop & Order](https://support.hofats.com/en/faq/online-shop-order?hsLang=en) # Why didn’t I receive an order confirmation after placing my order? First, please check whether our email may have ended up in your spam folder. If you can’t find it there either, please contact us directly. It’s possible that there was a typo in your email address, preventing our messages from reaching you. We’ll check this together, correct it if needed, and resend your confirmation. If your order was marked as invalid, it won’t be processed further. In that case, please place a new order directly in the höfats online shop. - [Customer account](https://support.hofats.com/en/faq/customer-account?hsLang=en) - [Online Shop & Order](https://support.hofats.com/en/faq/online-shop-order?hsLang=en) - [Codes & Promotions](https://support.hofats.com/en/faq/codes-promotions?hsLang=en) - [Payment](https://support.hofats.com/en/faq/payment?hsLang=en) - [Shipping & Delivery](https://support.hofats.com/en/faq/shipping-delivery?hsLang=en) - [Product questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#main-content) - [General questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#general-questions) - [BEER BOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#beer-box) - [BOWL 57|70](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl-5770) - [BOWL](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl) - [CIRCLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#circle) - [CONE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cone) - [CRATE](https://support.hofats.com/en/faq/product-questions?hsLang=en#crate) - [CUBE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cube) - [DIGI DETOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#digi-detox) - [ELLIPSE](https://support.hofats.com/en/faq/product-questions?hsLang=en#ellipse) - [FIRE KITCHEN](https://support.hofats.com/en/faq/product-questions?hsLang=en#fire-kitchen) - [GRAVITY CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#gravity-candle) - [VOUCHERS](https://support.hofats.com/en/faq/product-questions?hsLang=en#vouchers) - [HENRY METAL](https://support.hofats.com/en/faq/product-questions?hsLang=en#henry-metal) - [JOHNNY CATCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#johnny-catch) - [MERCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#merch) - [MOON](https://support.hofats.com/en/faq/product-questions?hsLang=en#moon) - [OVAL CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#oval-candle) - [SPIN 900|1200|1500](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90012001500) - [SPIN 90|120](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90120) - [SQUARE CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#square-candle) - [TOOLS](https://support.hofats.com/en/faq/product-questions?hsLang=en#tools) - [TRIPLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#triple) - [Returns](https://support.hofats.com/en/faq/returns?hsLang=en) - [Complaint & Warranty](https://support.hofats.com/en/faq/complaint-warranty?hsLang=en) - [Partner & Business inquiries](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#main-content) - [POS Digital Screens](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#pos-digital-screens) - [become retailer](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#become-retailer) - FURTHER INFORMATION - [Imprint](https://hofats.com/en/More-info/Imprint/) - [Privacy](https://hofats.com/en/More-info/Privacy/) - [GTC](https://hofats.com/en/More-info/GTC/) - CONTACT - [Contact info](https://hofats.com/en/Contact/Contact-info/) - [Contact form](https://support.hofats.com/en/faq/kb-tickets/new) - [Complaint form](https://support.hofats.com/en/faq/complaint-form) - ABOUT HÖFATS - [Team](https://hofats.com/UEber-hoefats/Team/) - [Awards](https://hofats.com/en/About-hoefats/Awards/) - [Jobs](https://hofats.com/en/About-hoefats/Jobs/) - [Online shop](https://www.hofats.com/en/) [![hoefats\_schriftzug\_weiss](https://support.hofats.com/hs-fs/hubfs/hoefats_schriftzug_weiss.png?width=100&height=40&name=hoefats_schriftzug_weiss.png "hoefats_schriftzug_weiss")](https://www.hofats.com) höfats GmbH | Albert-Einstein-Str. 6 | D-87437 Kempten Copyright © 2025, höfats GmbH