---
title: "My package hasn’t arrived?\nMy package can’t be delivered?"
description: Parcel delayed? Track it via your email link. If no update after 5 days, contact us – we’ll resolve it with the carrier.
---

[Skip to content](https://support.hofats.com/en/faq/paketstatus#main-content)

- [English](https://support.hofats.com/en/faq/paketstatus)
- [Deutsch](https://support.hofats.com/de/faq/paketstatus)
- [Français](https://support.hofats.com/fr/faq/paketstatus)
- [Nederlands](https://support.hofats.com/nl/faq/paketstatus)

English

Show submenu for translations

[Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new?hsLang=en)

[![hoefats\_faq](https://support.hofats.com/hs-fs/hubfs/hoefats_faq.png?width=150&height=55&name=hoefats_faq.png)](https://support.hofats.com/en/faq?hsLang=en)

- Answers by topics
  
  Show submenu for Answers by topics

    - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto)
    - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung)
    - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen)
    - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung)
    - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung)
    - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe)
    - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie)
    - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen)
- [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen)
- [höfats Online Shop](https://www.hofats.com/en)

Open main navigation

Close main navigation

- Answers by topics
  
  Show submenu for Answers by topics

    - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto)
    - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung)
    - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen)
    - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung)
    - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung)
    - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe)
    - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie)
    - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen)
- [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen)
- [höfats Online Shop](https://www.hofats.com/en)
- - [English](https://support.hofats.com/en/faq/paketstatus)
    - [Deutsch](https://support.hofats.com/de/faq/paketstatus)
    - [Français](https://support.hofats.com/fr/faq/paketstatus)
    - [Nederlands](https://support.hofats.com/nl/faq/paketstatus)

  English
  
  Show submenu for translations
- [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new)

 Welcome to the höfats Service Center

- There are no suggestions because the search field is empty.

1. [FAQ](https://support.hofats.com/en/faq?hsLang=en)
2. [Shipping & Delivery](https://support.hofats.com/en/faq/shipping-delivery?hsLang=en)

# My package hasn’t arrived? My package can’t be delivered?

With the tracking link we automatically sent to your email during shipping, you can always track your parcel and adjust delivery options.

Please note that tracking updates may sometimes be delayed by up to 24 hours. In rare cases, there may be actual delays or delivery issues. Monitor the status for another 2–3 days before contacting us – most parcels still arrive.

If the status hasn’t changed for more than 5 business days, please contact us. We’ll get in touch with the carrier and investigate. Allow a few days for us to clarify the situation.

- [Customer account](https://support.hofats.com/en/faq/customer-account?hsLang=en)
- [Online Shop & Order](https://support.hofats.com/en/faq/online-shop-order?hsLang=en)
- [Codes & Promotions](https://support.hofats.com/en/faq/codes-promotions?hsLang=en)
- [Payment](https://support.hofats.com/en/faq/payment?hsLang=en)
- [Shipping & Delivery](https://support.hofats.com/en/faq/shipping-delivery?hsLang=en)
- [Product questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#main-content)

    - [General questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#general-questions)
    - [BEER BOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#beer-box)
    - [BOWL 57|70](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl-5770)
    - [BOWL](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl)
    - [CIRCLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#circle)
    - [CONE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cone)
    - [CRATE](https://support.hofats.com/en/faq/product-questions?hsLang=en#crate)
    - [CUBE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cube)
    - [DIGI DETOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#digi-detox)
    - [ELLIPSE](https://support.hofats.com/en/faq/product-questions?hsLang=en#ellipse)
    - [FIRE KITCHEN](https://support.hofats.com/en/faq/product-questions?hsLang=en#fire-kitchen)
    - [GRAVITY CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#gravity-candle)
    - [VOUCHERS](https://support.hofats.com/en/faq/product-questions?hsLang=en#vouchers)
    - [HENRY METAL](https://support.hofats.com/en/faq/product-questions?hsLang=en#henry-metal)
    - [JOHNNY CATCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#johnny-catch)
    - [MERCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#merch)
    - [MOON](https://support.hofats.com/en/faq/product-questions?hsLang=en#moon)
    - [OVAL CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#oval-candle)
    - [SPIN 900|1200|1500](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90012001500)
    - [SPIN 90|120](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90120)
    - [SQUARE CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#square-candle)
    - [TOOLS](https://support.hofats.com/en/faq/product-questions?hsLang=en#tools)
    - [TRIPLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#triple)
- [Returns](https://support.hofats.com/en/faq/returns?hsLang=en)
- [Complaint & Warranty](https://support.hofats.com/en/faq/complaint-warranty?hsLang=en)
- [Partner & Business inquiries](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#main-content)

    - [POS Digital Screens](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#pos-digital-screens)
    - [become retailer](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#become-retailer)

- FURTHER INFORMATION 
    - [Imprint](https://hofats.com/en/More-info/Imprint/)
    - [Privacy](https://hofats.com/en/More-info/Privacy/)
    - [GTC](https://hofats.com/en/More-info/GTC/)
- CONTACT 
    - [Contact info](https://hofats.com/en/Contact/Contact-info/)
    - [Contact form](https://support.hofats.com/en/faq/kb-tickets/new)
    - [Complaint form](https://support.hofats.com/en/faq/complaint-form)
- ABOUT HÖFATS 
    - [Team](https://hofats.com/UEber-hoefats/Team/)
    - [Awards](https://hofats.com/en/About-hoefats/Awards/)
    - [Jobs](https://hofats.com/en/About-hoefats/Jobs/)
    - [Online shop](https://www.hofats.com/en/)

[![hoefats\_schriftzug\_weiss](https://support.hofats.com/hs-fs/hubfs/hoefats_schriftzug_weiss.png?width=100&height=40&name=hoefats_schriftzug_weiss.png "hoefats_schriftzug_weiss")](https://www.hofats.com)

höfats GmbH | Albert-Einstein-Str. 6 | D-87437 Kempten

<https://www.facebook.com/hofats.gmbh/> <https://www.instagram.com/hoefats/> <https://www.youtube.com/channel/UCjmro6A3fMp27_jJMTfHVmA> <https://www.pinterest.de/hoefats/>

Copyright © 2025, höfats GmbH