--- title: What is a pre-order? An item in my order is unavailable. When can I expect my order? description: "Pre-order explained: date in order confirmation, ships when available with tracking. In-stock items may ship first. Cancel anytime via email." --- [Skip to content](https://support.hofats.com/en/faq/vorbestellung#main-content) - [English](https://support.hofats.com/en/faq/vorbestellung) - [Deutsch](https://support.hofats.com/de/faq/vorbestellung) - [Français](https://support.hofats.com/fr/faq/vorbestellung) - [Nederlands](https://support.hofats.com/nl/faq/vorbestellung) English Show submenu for translations [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new?hsLang=en) [![hoefats\_faq](https://support.hofats.com/hs-fs/hubfs/hoefats_faq.png?width=150&height=55&name=hoefats_faq.png)](https://support.hofats.com/en/faq?hsLang=en) - Answers by topics Show submenu for Answers by topics - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto) - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung) - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen) - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung) - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung) - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe) - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie) - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen) - [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen) - [höfats Online Shop](https://www.hofats.com/en) Open main navigation Close main navigation - Answers by topics Show submenu for Answers by topics - [Customer account](https://145585437.hs-sites-eu1.com/en/faq/kundenkonto) - [Online Shop & Order](https://145585437.hs-sites-eu1.com/en/faq/onlineshop-bestellung) - [Codes & Promotions](https://145585437.hs-sites-eu1.com/en/faq/gutscheincodes-aktionen) - [Payment](https://145585437.hs-sites-eu1.com/en/faq/zahlung) - [Shipping & Delivery](https://145585437.hs-sites-eu1.com/en/faq/versand-lieferung) - [Returns](https://145585437.hs-sites-eu1.com/en/faq/r%C3%BCckgabe) - [Complaint & Warranty](https://145585437.hs-sites-eu1.com/en/faq/reklamation-garantie) - [Partner & Business inquiries](https://145585437.hs-sites-eu1.com/en/faq/h%C3%A4ndler-firmenanfragen) - [Product questions](https://145585437.hs-sites-eu1.com/en/faq/produktfragen) - [höfats Online Shop](https://www.hofats.com/en) - - [English](https://support.hofats.com/en/faq/vorbestellung) - [Deutsch](https://support.hofats.com/de/faq/vorbestellung) - [Français](https://support.hofats.com/fr/faq/vorbestellung) - [Nederlands](https://support.hofats.com/nl/faq/vorbestellung) English Show submenu for translations - [Your question is not listed? Please contact our service team here](https://support.hofats.com/en/faq/kb-tickets/new) Welcome to the höfats Service Center - There are no suggestions because the search field is empty. 1. [FAQ](https://support.hofats.com/en/faq?hsLang=en) 2. [Online Shop & Order](https://support.hofats.com/en/faq/online-shop-order?hsLang=en) # What is a pre-order? An item in my order is unavailable. When can I expect my order? You can secure many of our new products in advance—even if they’re not yet available. For sold-out items awaiting restock, ordering remains possible online. You’ll find the estimated delivery date directly in your order confirmation. Your order is placed as usual via our online shop and we’ll ship it as soon as the product is available. Payment is made conveniently during checkout. Once your product has been shipped, you’ll receive a shipping confirmation including a tracking link. If other items in your order are already in stock, we’ll ship them first—provided it makes sense and you can use them right away. Otherwise, you’ll receive your entire order together. In that case, we’ll send the pre-ordered product to you later at no extra cost. If you wish to cancel your pre-order, you can do so at any time by email. - [Customer account](https://support.hofats.com/en/faq/customer-account?hsLang=en) - [Online Shop & Order](https://support.hofats.com/en/faq/online-shop-order?hsLang=en) - [Codes & Promotions](https://support.hofats.com/en/faq/codes-promotions?hsLang=en) - [Payment](https://support.hofats.com/en/faq/payment?hsLang=en) - [Shipping & Delivery](https://support.hofats.com/en/faq/shipping-delivery?hsLang=en) - [Product questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#main-content) - [General questions](https://support.hofats.com/en/faq/product-questions?hsLang=en#general-questions) - [BEER BOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#beer-box) - [BOWL 57|70](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl-5770) - [BOWL](https://support.hofats.com/en/faq/product-questions?hsLang=en#bowl) - [CIRCLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#circle) - [CONE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cone) - [CRATE](https://support.hofats.com/en/faq/product-questions?hsLang=en#crate) - [CUBE](https://support.hofats.com/en/faq/product-questions?hsLang=en#cube) - [DIGI DETOX](https://support.hofats.com/en/faq/product-questions?hsLang=en#digi-detox) - [ELLIPSE](https://support.hofats.com/en/faq/product-questions?hsLang=en#ellipse) - [FIRE KITCHEN](https://support.hofats.com/en/faq/product-questions?hsLang=en#fire-kitchen) - [GRAVITY CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#gravity-candle) - [VOUCHERS](https://support.hofats.com/en/faq/product-questions?hsLang=en#vouchers) - [HENRY METAL](https://support.hofats.com/en/faq/product-questions?hsLang=en#henry-metal) - [JOHNNY CATCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#johnny-catch) - [MERCH](https://support.hofats.com/en/faq/product-questions?hsLang=en#merch) - [MOON](https://support.hofats.com/en/faq/product-questions?hsLang=en#moon) - [OVAL CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#oval-candle) - [SPIN 900|1200|1500](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90012001500) - [SPIN 90|120](https://support.hofats.com/en/faq/product-questions?hsLang=en#spin-90120) - [SQUARE CANDLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#square-candle) - [TOOLS](https://support.hofats.com/en/faq/product-questions?hsLang=en#tools) - [TRIPLE](https://support.hofats.com/en/faq/product-questions?hsLang=en#triple) - [Returns](https://support.hofats.com/en/faq/returns?hsLang=en) - [Complaint & Warranty](https://support.hofats.com/en/faq/complaint-warranty?hsLang=en) - [Partner & Business inquiries](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#main-content) - [POS Digital Screens](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#pos-digital-screens) - [become retailer](https://support.hofats.com/en/faq/partner-business-inquiries?hsLang=en#become-retailer) - FURTHER INFORMATION - [Imprint](https://hofats.com/en/More-info/Imprint/) - [Privacy](https://hofats.com/en/More-info/Privacy/) - [GTC](https://hofats.com/en/More-info/GTC/) - CONTACT - [Contact info](https://hofats.com/en/Contact/Contact-info/) - [Contact form](https://support.hofats.com/en/faq/kb-tickets/new) - [Complaint form](https://support.hofats.com/en/faq/complaint-form) - ABOUT HÖFATS - [Team](https://hofats.com/UEber-hoefats/Team/) - [Awards](https://hofats.com/en/About-hoefats/Awards/) - [Jobs](https://hofats.com/en/About-hoefats/Jobs/) - [Online shop](https://www.hofats.com/en/) [![hoefats\_schriftzug\_weiss](https://support.hofats.com/hs-fs/hubfs/hoefats_schriftzug_weiss.png?width=100&height=40&name=hoefats_schriftzug_weiss.png "hoefats_schriftzug_weiss")](https://www.hofats.com) höfats GmbH | Albert-Einstein-Str. 6 | D-87437 Kempten Copyright © 2025, höfats GmbH