I would like to make a complaint – who should I contact?

We’re sorry that you need to contact us regarding a complaint. höfats products are made to bring long-lasting joy, and we take quality seriously – but sometimes mistakes can happen.

We’ll find a suitable solution together.

Please submit your complaint via our complaint form and include clear photos or videos so we can process your request quickly.

Please note:
We can only handle complaints for products purchased directly from our online shop.

If you bought your höfats product from Amazon, another online platform, or a physical retailer, please contact them directly – we’re unable to process such claims ourselves.