Shipping & Delivery

Information on shipping options, delivery times, tracking, and costs.

• Is an invoice / documents included in the package?
• Do you ship to countries other than Germany? Also to the UK and Switzerland?
• Can I choose a delivery date?
• Can I choose a delivery service? Which carrier ships my order?
• Can I order with express shipping?
• Can I pick up my order from you?
• How much does shipping cost? Do I have to pay customs (UK & Switzerland)?
• How long does shipping take? When can I expect my order?
• I only received part of my order. When will the rest arrive?
• Can I have my order delivered to a Packstation / parcel shop?
• Can the shipping address still be changed?
• Where is my package? Will I receive a tracking link?
• My package hasn’t arrived? My package can’t be delivered?