Online Shop & Order

Questions about ordering, shopping cart, availability, and order status.

• Do I need a customer account to place an order?
• How can I cancel my order?
• What is a pre-order? An item in my order is unavailable. When can I expect my order?
• Can I place an order for my company / as a business customer?
• Why is my order marked as "open"? I think there was an error with my order.
• I ordered incorrectly by mistake. Can I still change my order?
• Why can’t I add my desired items to the shopping cart?
• Can I shop directly with you?
• Can I also buy the products from a local retailer?
• Where can I find your magazine? Where can I read the latest Fire Stories?
• Can I also order by email or phone?
• Why didn’t I receive an order confirmation after placing my order?
• Are new products coming out soon? I saw something in the magazine but can’t find it in the shop?